Well, yes, actually, I am.
I hear this attitude a lot from government employees, and it always torques me off.
If you run a business, you know damned well that you have to cater to the customer, and that means at the individual customer level. Sometimes that means going far beyond the norm for an individual customer who has gone out of his way to be cranky that day, and sometimes it means losing money on a customer to keep them happy.
In realworldland, this happens all the time. Any time a business is dependent upon it’s customers to make payroll, everyone works a bit harder and goes the extra mile to make sure that each customer is satisfied, and that goes double for the “Problem” customers. Sure, you take care of the good customers, who aren’t assholes, but you pay extra special attention to the problem children, because they make up a good portion of your income as well. Difficult customers are the prodigal sons of free enterprise, to be pampered and coddled and welcomed back into the fold whenever they return. because they will return. And they carry something with them that you will, if you run a business, go through a good deal of shit for. Ca$h.
The larger a company gets, the more likely you are to have a group of people who will be tickled to spend their workday fucking off, but will go out of their way to make sure they look busy and appear to be accomplishing things when anyone important is around. In small business these don’t last long, as a general rule, because sooner or later someone is going to rat them out to the boss- and unless it’s the boss’ layabout nephew, that employee will be looking for a new gig. In bigger businesses, generations of professional layabouts have been warning one another to ‘look busy!” when the boss is headed their way, and by making sure they are never caught fucking off, they have avoided dismissal. Think of this as the Homer Simpson syndrome. Eventually, unions came along and turned fucking off into a lucrative occupation, with great benefits and an excellent retirement package.
In the early days of this country, people understood that civil service was a duty that would not be lucrative or popular, but it had to get done. And because of the poor pay, decent benefits (Which were inexpensive at the time) and modest retirement programs were put in place to incentivise people who would not otherwise choose that sort of job.
Eventually those civil servants learned something. Since they had gotten their gigs, a lot of the time, by being politically connected to someone, they discovered they could be surly, inefficient, lazy, and keep their gigs. Sure, a lot of people would complain, and they basked in the satisfaction of being out of reach of those people whose lives they made hell. And this situation is at it’s very pinnacle today.
Certainly, there are civil servants who do an excellent job, who take their jobs seriously, and what runs in the government runs because of them. Based on the amount of work getting done, though, and the people being employed to do it, it certainly seems that the vast majority is of the “Fuck off even if we get caught because the people who pay our salary can’t do a damned thing about it” variety. Most estimates I have heard put this in the 2/3 range. I expect that is conservative.
The attitude that people can be like that and nobody can do a thing about it is part and parcel of the predominant ills of the nation as it exists now. People want something for nothing, or they want a low-work high dollar job where they can rely on their political connections to protect them from the forces of the market that would otherwise see them out on their ears. if you speak to one of these drones- even the ones who are fastidious about doing their job properly- they will repeat to you over and over again the mantra of their race: you’re not my boss.
yes. Yes I am. The fact that the mass of civil servants ahve not only forgotten this but done everything they can to make it NOT so does not change that. And most people don’t think about the fact that when the “Low information” folks riot, they attack the people they assume are ‘Exploiting” them- the businesses and stores- and protect the government employees they see as being their allies. Most of America is not like this, and if Mr Middle America goes up in arms, he won’t be breaking into Farm and Fleet and stealing tractor parts, he will show up at City Hall and when he gets there he will be looking for the government drones who have made his life hell for a very long time. He will find them, and they will not fare well. This is how it happens, this is how it has always happened. As the government here becomes more and more of a parasite on it’s employers- taxpayers- the employers, the people who foot the bill, who are already very dissatisfied, will become lethally dissatisfied. I’m not your boss? Well, explain that to the mob when they come for you. I’m sure once you tell them that they’ll go away peacefully.