Why so early?
Says the Ogwife, as i prepare to hit the road in the wee hours.
“I must” i say, placing my hand on her shoulder.”Out there, someone is bitching despite being able to answer their own question by simply reading the manual. Someone who wont be bothered to do their job is complaining i didnt do mine. Millions of voices cry “Derp!” And i alone can silence them. ”
“Well, dont get any on you”
Yep..RTFM is good advice at all times.
Just had another customer write in and ask how to do things that are clearly delineated in our operations manuals…
Kill them all. God will know his own.
Nathan, my drinking days are behind me, but i have never known anyone i’d rather have a snort with than you.
I am the poor sod most often tasked with speaking to our customers on technical issues, because someone somewhere got the idea that I “can talk technical to a layman and make them understand it”.
That’s a fearsome thing to be cursed with.
And I’m just a retail monkey on the sales floor! I can’t imagine the suck that must fill your days.
Randy, i feel your pain. I also have the curse of being the person who can control my urge to chlorinate the gene pool.
I just have to keep reminding myself that I must not tell clients they are idiots to their faces, even when it would merely be a recitation of the facts. Some days I feel as if they pay me not to explain the bleeding obvious to people (“It’s not working because you’re a fucking ass goblin who should not be allowed to vote”) rather than diagnose what’s wrong with their computers.
The above makes me soooo glad that I am no longer in any sort of Technical/customer support. Though most of the folks I dealt with were just the office grunts ( I just fixed the machines or serviced same), there were a couple of places where I had to deal with the individual who owned the joint….and they were always wondering why I never seemed to have the particular pieces on hand to immediately repair their machines. Never mind that they had one of the few machines we did provide service for which were not part of our main product line, or that his were already 5-10 years out of date. My fellow techs used to nod sympathetically when they found out I had a call there.
Ed, I don’t know if I could handle that. Perhaps when they finally make manuals totally in picture form with single syllable words, things might change a bit…but I am not holding my breath.
I am 70 yrs old. I have a HP laptop that has an AMD Turion X2 64 running Windows Vista. I know these things because of the stickers on the keyboard. When my machine screws up I have no Idea if it’s on my end, the other end or enemey action. I came into computers far too late and have had next to no formal instruction in either the theory or function thereof. So I’m one of those who you blessed computer wizards are called to help.
I found a computer shop owned and run by a family of Iranian Christians all now US citizens. They seem to have infinite patience and restraint at billing. I depend on them and tell them so each time I bring my accursed machine to be chanted over and hit with magic clubs.
From one who reading the manual would only confuse further and likely drive into murderous madness, G-D bless you all.
Gerry N.