I walk into the customer today, and the equipment i’m training on is:

1: A piece of equipment I have never even seen, nor do I know such a thing exists.
2: Using software I have only heard rumors of
3: Being operated by a guy who has been to the factory to be trained on it.
4: And I’m supposed to train HIM.

In the end, though, I was able to think on my feet, find the information he wanted very quickly, and show him a few MASSIVE shortcuts that allowed him to shorten his setup-to-part time from a week to about 90 minutes. I also turned him onto some products I use (That are open source and free) that will make his life dramatically easier. He returned the most favorable contact survey I have ever gotten.